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ORDERS


+ HOW CAN I PLACE MY ORDER?

We strongly encourage you to place your order on line. You may also place an Offline order for bulk quantity by faxing. If you need assistance placing your order please call +91 9980138888 and customer service will help you.

Please order your product up to the value you wish to purchase (preferably in one single order to reduce shipping costs and avoid shipping errors) and proceed to provide your billing details. These details are required to archive data for future purchases and is mandatory to fill. The products will be shipped to preferred location. When you make a purchase from the IBM Logostore, we use the information you provide to process your order. We will send you e-mail to confirm your order.


+ HOW DO I PLACE A CUSTOM OR SPECIAL ORDER?


Place special or custom orders by contacting IBM Logostore Helpdesk phone +91 9980138888 or fax +91-80-2528-7644 email: helpdesk@companystore.io IBM Logostore Helpdesk team will be happy to help you with ideas, timing, logistics, etc.

Special order items require some additional time before they can be shipped. Your Special Order item will be shipped once your item is ready, your payment is approved, and the receiving address is verified. You will be notified of the status of your Special Order item by e-mail.

Depending on the item(s) you purchase on your CompanyStore.IN and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.


+ ADVANCED SALE ITEMS


Advanced Sale items are items that are not yet in stock, but available for advanced purchase on our site. An Advanced Sale item your order is shipped directly to you once it is in stock. You will be notified of the status of your Advanced Sale item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Advanced Sale: Buy now for shipping in 4-6 weeks") is indicated on the Product Detail page.

Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.


SHIPPING AND DELIVERY


+ HOW WILL MY ORDER BE SHIPPED?


All in-stock orders will ship within 7 to 10 business days only from the date of order receipt of Blue Dart ground service or any other reputed courier service. Business days are Monday-Friday, excluding government and statutory holidays.

Our goal is 100% accuracy on quantity and timeliness for all shipments. Any shipment delays due to unforeseen events will be informed to you by email.

All orders go through a 2-stage check for accuracy of ordered contents and are shipped through a reputed courier service. The dispatched box will be sealed with CompanyStore.IN tape which cannot be reused or reattached. In the unlikely event that the tape/box has been tampered with, please do not accept the consignment and bring the same to our notice on helpdesk@companystore.io immediately. All orders will arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. In case of any discrepancies or damage to the contents inside the box, please send an email to helpdesk@companystore.io along with your order number, name, employee id and details of the damage/ description or please call Customer Service Specialist at +91 9980138888 during business hours anytime between Monday and Friday if you have any questions.


+ HOW SHIPPING IS DONE FOR CUSTOMIZED PRODUCTS?


All in-stock orders will ship within 7 to 10 business days only from the date of order receipt of Blue Dart ground service or any other reputed courier service. Business days are Monday-Friday, excluding government and statutory holidays.

Our goal is 100% accuracy on quantity and timeliness for all shipments. Any shipment delays due to unforeseen events will be informed to you by email.

All orders go through a 2-stage check for accuracy of ordered contents and are shipped through a reputed courier service. The dispatched box will be sealed with CompanyStore.IN tape which cannot be reused or reattached. In the unlikely event that the tape/box has been tampered with, please do not accept the consignment and bring the same to our notice on helpdesk@companystore.io immediately. All orders will arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. In case of any discrepancies or damage to the contents inside the box, please send an email to helpdesk@companystore.io along with your order number, name, employee id and details of the damage/ description or please call Customer Service Specialist at +91 9980138888 during business hours anytime between Monday and Friday if you have any questions.


+ HOW WILL I KNOW THAT MY ORDER HAS SHIPPED OR CHECK MY ORDER STATUS?


Credit card customers receive an email confirmation. You may also check your order status by clicking the "Order Tracking" button at the right hand top of page. By clicking on the order number in the Order Tracking page you will see an "Order Details" page with complete details about your order.

Why wasn't my order shipped as soon as it was placed? Merchandise is normally shipped out of our warehouse within 10 days of your order (excluding holidays and weekends). If an order was placed over a weekend or holiday, shipment will be delayed. There will be delay in shipments for those orders in which certain products are out of stock.


+ DO I GET ANY EMAIL CONFIRMATIONS REGARDING MY ORDER ?


After you place your order, you will receive e-mails about your order.

Below are examples of e-mails you might receive:

  • Order Confirmation email
    This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.
  • Shipment Confirmation Email
    This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.
  • Important notice about your order There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order. Should you receive a notice like this, please call a Customer Service Specialist at 9980138888 immediately so the problem can be addressed.


RETURN POLICY


+ WHAT IS YOUR RETURN POLICY?

Returns are only allowed in case where item(s) arrived in damaged condition or wrong item(s) was shipped. In such cases return request should be raised within 10 days of receiving the goods. International returns and returns of electronic goods are not allowed. Due to shipping restrictions, we are not able to accept returns on the following: hand sanitizers (and similar items with an alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc. Customer will have to pay for return courier charges. Please contact Customer Service at helpdesk@companystore.io for more information.


+ HOW DO I CHECK THE STATUS OF MY ORDER?

After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your Order status and details through your ‘My Account’portal, in‘My Orders’


+ WHAT IF I NEED TO CHANGE MY ORDER?

Once the order is placed, Contact Customer Service at helpdesk@companystore.io


+ HOW CAN I ACCESS MY PAST ORDERS OR INVOICES?

You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the My Orders page.


+ HOW CAN I CHECK ITEM AVAILABILITY?

You can find inventory levels on the Product Detail page. If the item is currently out of stock, please reach out to Customer Service at helpdesk@companystore.io for information on if/when the item is due to be restocked.


+ WHEN WILL MY REFUND BE RECEIVED AFTER RETURNING AN ITEM?
+ HOW CAN I TRACK MY RETURN?
+ HOW DO I RETURN AN ITEM?
+ WHAT IF MY ITEM ARRIVES DAMAGED OR DEFECTIVE?
+ WHAT IF I RECEIVED MISSING OR WRONG ITEM(S)?